Return policies

What items are returnable?

• Within 14 days of receipt of your package (excluding shipping time)
• In original condition
• In the original packaging with all hang-tags attached
• Unwashed and Unworn
• If you return an item without an RMA # (Return Merchandise Authorization number) or without meeting the above conditions, we will not honor the refund/exchange.
• Please note that free gifts, mystery packs and promotional items are not refundable
• We are not responsible of any damage that can be caused by a forwarder and can not exchange a product that you received by a third-party redirector
• Shipping and handling fees are not refundable

Non-Delivery Issues

In case of non-delivery of the entire order or of a part of the order:

• If the package is marked as delivered by the carrier, you have 14 days from the date of delivery declared by the carrier to submit your claim.
• If the package is NOT marked as delivered by the carrier, or encounters a delivery problem, and is not returned to the sender, you have 30 days from the shipping date to submit your claim.

Any claims made after the delay stated above will not be accepted.

Please click here for shipping time. If you have any questions concerning your delivery, please contact us here.

Return processing time

Returns will be handled as soon as possible upon their arrival at our warehouse, this may take up to 10 business days.

Exchange procedures

• Send an email to support@cinereplicas.com specifying:
• Your order number
• The product, size/color you wish to exchange
• The reason for which you wish to exchange
• Please wait patiently for our reply 
• Exchanges can be made only for the same item in a different house, or the same item in a different size.
• If your exchange is approved, you will receive an approval email with a RMA# and return address.
• Please include your RMA# (printed or written on a blank paper) and send it along with your items. A return package without any valid RMA# will not be exchanged.
• We highly recommend you to send your package with a tracking number, or even better to send it as registered mail. We are not responsible and cannot proceed with the exchange if the parcel is lost during the return process.
• Send your item(s) back to us within 14 days of reception of your RMA#.
• We will send you the exchange items upon receipt of your package. Please note that it might take up to 10 business days for us to process.

Refund procedures

• Send an email to support@cinereplicas.com specifying:
• Your order number
• The product(s) you wish to return
• The reason(s) for which you wish to return
• Attach photo(s) if applicable
• Please wait patiently for our reply 
• Wait until your return request is approved before you send back your items
• If your return is approved, you will receive an approval email with a RMA# and return address.
• Once your request is accepted, you will receive an approval email with a RMA# and shipping guidelines.
• Please include your RMA# (printed or written on a blank paper) and send it along with your items. A return package without any valid RMA# will not be refunded.
• We highly recommend you to send your package with a tracking number, or even better to send it as registered mail. We are not responsible and cannot proceed with the refund if the parcel is lost during the return process.
• Send your item(s) back to us within 14 days of reception of your RMA#.
• Once we have inspected the return items, your refund will be proceeded. Your refund will be credited back to your card of purchase. Please note that shipping fees paid by you are not refundable.
• It might take up to 10 business days depending on the processing time among banks.