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Frequently Asked Questions
Yes, we have official licenses from major film studios which means all our products comply strictly to each lincesor's guidelines.
We constantly fight against counterfeiting and do our best to block and end illegal activities!
Our products will always come with:
- Our brand title and logo CINEREPLICAS
- Legal mentions from our licensors
You can recognise a website that sells counterfeit products by:
- Their abusive sale conditions
- The products that do not have official mentions
- The blurry and low quality pictures
- The difference between price and product value
If you have doubts about a website or a profile that could be selling Harry Potter without license, please inform us via email infringements@cinereplicas.com and we will take necessary actions.
However, Cinereplicas does not guarantee nor endorse any responsibility regarding the counterfeit products or any product that is not manufactured by our factories. If you believe you have purchased a counterfeit product, please contact the product seller directly.
When you order a Quidditch Robe, you will receive the matching heat transfer papers (7 large numbers, 14 small numbers, 52 large letters, 52 small letters) to personalise the robe yourself.
But don't worry, step by step instructions are provided for you to follow!
Each product comes with its own sizing, and therefore, their own size guide.
You can find the size chart on the product page, with a link right under the size choice drop-down and as one of the product pictures.
We currently have only one Kid size, which is equivalent to an XS.
You can find the measurements of the Kid size on all our size charts, on the KIDS (XS) line.
If the item you want is out of stock, chances are that we are currently working on getting it ready for you quickly!
However, if you are looking at one of our items from the Archives, they have been discontinued and will not be back in stock. We are very sorry about that but it means that some new exciting products will be released soon!
If you want to edit or cancel your order, please send us an email as soon as possible to support@cinereplicas.com.
However, we cannot guarantee that we will be able to edit or cancel your order since we are unable to make edits on orders that are currently being prepared.
Unfortunately, we are unable to edit your billing address when your order is confirmed.
If you want to change your shipping address, please send us an email to support@cinereplicas.com and we will do everything we can to help.
However, we cannot guarantee that we will be able to edit your address since we are unable to make edits on orders that are currently being prepared.
Unfortunately, the option to add a message in your order is not available!
During check-out, you will have the option to leave a note, but this note is only to communicate with our team and your message will not be included in your package.
If, despite our vigilance, you have a delivery mishap, please accept our apologies.
We take such matters very seriously and will look into individual cases thoroughly. Please contact us at support@cinereplicas.com to explain what is wrong with your order and add pictures if applicable. We will get back to you as soon as possible.
We accept CB National, Visa, MasterCard, e-Carte Bleue, Discover and American Express as well as PayPal. You can also choose to pay through a bank deposit. You can read more on our Payment page.
Yes, your online security is our top priority!
Bank data are encoded with the SSL system (Secure Socket Layer) which prevents the data from circulating openly. Payments are made directly from bank to bank. Cinereplicas.com cannot get access to the customer's bank data and does not keep any records of it on the server.
The amount you will see and pay during checkout is in USD. Depending on your country and your bank, International Bank Fees might be charged.
We would advise you to contact your bank prior to your purchase as Cinereplicas will not be held responsible for these fees.
All our prices are in USD on this website.
However, if you visit cinereplicas.fr and cinereplicas.eu, payment in EUR will be available and we have special shipping rates for Europe!
Please note deliveries to outside of the USA may be subject to customs duty.
We ship to all the countries below and if your country is not part of this list, we are unfortunately unable to ship to you, but please contact us at support@cinereplicas.com to tell us where you would like us to deliver in the future.
United States, Canada , Mexico, Australia, New Zeland , Indonesia, Japan, Korea, Laos, Malyasia, Philippines, Singapore, Thailand, Vietnam, China, Hong Kong, Macao, Taiwan, Bangladesh, Bhutan, Cambodia, India, Maldives, Mongolia, Nepal, Pakistan, Sri Lanka
For delivery in Europe, please visit cinereplicas.eu or ciner
You are free to use a mail forwarding service but please understand that Cinereplicas will not be held responsible for any shipping issue or defect due to transport and your items will not be refundable or exchangeable.
For all information on shipping fees, please visit our Shipping Page.
If, on the product page, you can see that an item is backordered, it means that we do not have stock in hand and we will send it to you as soon as we do.
Usually, the expected shipping date is annotated on the product page.
All our rates are excluding customs fee and customs could charge the recipient. All customs fees are charged to customers from the national territory of the recipient, unrelated to Cinereplicas.com. Therefore we take no responsibilities in the payment of this fee.
If you need further information about customs fees, please contact the customs services of your country.
If your parcel is returned because custom fees are not paid in time or if you fail to complete clearance, Cinereplicas will have to deduct the return fees from your refund.
If you fail to complete clearance or if the custom fees are not paid on time, your parcel will be abandoned and returned to Cinereplicas.
We will have to charge restocking fees from your refund upon reception of your goods to cover the return fees and your original shipping fees will not be refunded.
It entirely depends on your country and which type of delivery you chose.
For the United States, a standard delivery takes around 4 to 10 business days to be delivered and express delivery takes around 1 to 3 business days.
As it varies for every shipping zone and country, please visit our Shipping Page for your expected delivery time.
If you haven't received your tracking number yet, it means that we are still preparing your order and you will receive an automatic email soon with your tracking details.
If you have your tracking number, please refer to its updates. If your tracking number hasn't been updated in more than 7 business days, please contact us at support@cinereplicas.com and we will help you find your parcel.
If your tracking number announces your parcel as delivered, please check in your mailbox or with your neighbors to see if your package was indeed delivered.
If you still cannot find your parcel, please let us know by emailing us at support@cinereplicas.com
If you did not write your address properly or if the entered address is invalid, your parcel might be automatically returned to us.
Upon reception of the goods, we will refund the value of the products but will not refund the shipping fees.
You can use your automatic promo code on all products with the exception of:
- Collectibles like the Nimbus 2000, Newt Scamander suitcase, etc
- Sales articles
- Special sets
- Gift cards
You will automatically receive the welcome code by email after registering to our newsletter.
Please make sure that your order follow the requirements for this discount code :
- It is valid with a minimum order of $60
- This offer cannot be applied on gift cards and collectibles (like the Nimbus 2000 or Newt Suitcase)
- It can only be used once
- It cannot be used in conjunction with any other offers (including but not limited to discounted packages and already discounted items)
- Please note that the 10% discount code is only applicable for a period of 30 days starting from the date of receiving the welcome email. After this duration, the discount code will no longer be valid.
To use a promotional code, please follow these steps:
- Proceed to checkout.
- Enter your Promotion Code at the box indicating "Promotion Code". Simply type or copy and paste (recommended) the promotional code in the text field.
- Don’t forget to click on “apply” and your discount will be applied.
Unfortunately, you can only use one discount code at the time.
Please make sure that you are using the one that is the most beneficial for you, as we won't be able to edit your discount code savings once your order is placed!
We will be able to refund only the money you spent. For you to get a full refund, we will issue a new voucher of the same amount and the same conditions.
This is only applicable for vouchers received through our loyalty program.
Yes, you can use your voucher on any order, no matter your cart total or the products you are getting.
Points earned on cinereplicas.com must be used on cinereplicas.com. No transfers to cinereplicas.fr or cinereplicas.com are possible.
Our loyalty system works with points.
You receive points as soon as you place an order on cinereplicas.com and by following us on Instagram and Facebook.
You can then turn your points into coupons!
Before asking for a return, please make sure that all the below conditions are respected:
- You received your package less than 14 days ago
- Your item is in original condition in its original packaging with all hangtags attached
- Your item is unwashed and unworn
- Your item is not a mystery pack or a promotional item
Please note that if you return an item without an RMA # (Return Merchandise Authorization number) or without meeting the above conditions, we will not honor the refund.
We are not responsible for any damage that can be caused by a forwarder and can not refund a product that you received by a third-party redirector.
- First, please check if your item is refundable.
- Send an email to support@cinereplicas.com specifying your order number, the product(s) you wish to return, the reason(s) for which you wish to return them and please attach pictures.
- If your request is approved, you will receive an approval email with a RMA# and shipping guidelines.
- Please include your RMA# (printed or written on a blank paper) inside the return package. A return package without any valid RMA# will not be refunded.
- Send your return within 14 days of reception of your RMA#.
- Once we have inspected the return items, your refund will be credited back depending on your payment method.
We highly recommend you to send your package with a tracking number, or even better to send it as registered mail. We are not responsible and cannot proceed with the refund if the parcel is lost during the return process.
Please note that shipping fees are not refundable.
Returns will be handled as soon as possible upon their arrival at our warehouse, this may take up to 10 business days.
If after 10 business days, you haven't received your refund yet, send us an email to support@cinereplicas.com and we will be happy to investigate.
Up to 20% restocking fee may apply for returns not due to mistakes on the part of Cinereplicas or due to damage in transit.
No. All products purchased from a third party seller (i.e. Amazon) are non-refundable, as no purchase was made through the Cinereplicas.com site.
Only exchanges within the USA are permitted. Exchanges to Canada or LATAM are forbidden.
Before asking for an exchange, please make sure that all the below conditions are respected:
- You received your package less than 14 days ago
- Your item is in original condition in its original packaging with all hangtags attached
- Your item is unwashed and unworn
- Your item is not a mystery pack or a promotional item
You can only exchange an item for the same item in a different color or size.
Please note that if you return an item without an RMA # (Return Merchandise Authorization number) or without meeting the above conditions, we will not honor the exchange.
Please keep in mind that you will be responsible for the initial shipping cost when returning the product you want to exchange. However, Cinereplicas will cover the cost of shipping the newly-exchanged item to you.
We are not responsible of any damage that can be caused by a forwarder and can not exchange a product that you received by a third-party redirector.
- First, please check if your item is exchangeable.
- Send an email to support@cinereplicas.com specifying your order number, the product(s) you wish to exchange, the size/color you wish to exchange to, the reason(s) for which you wish to make an exchange and please attach pictures.
- Don't forget to tell us which item(s) you would in exchange so we can check the availability
- If your request is approved, you will receive an approval email with a RMA# and shipping guidelines.
- Please include your RMA# (printed or written on a blank paper) inside the return package. A return package without any valid RMA# will not be refunded.
- Send your return within 14 days of reception of your RMA#.
- Once we have inspected the returned items, we will have the new item(s) prepared and we will get back to you quickly with a tracking number.
We highly recommend you to send your package with a tracking number, or even better to send it as registered mail. We are not responsible and cannot proceed with the refund if the parcel is lost during the return process.
Returns will be handled as soon as possible upon their arrival at our warehouse, this may take up to 10 business days.
When your return is confirmed by our team, we will send you the new item and will get back to you by email with the new tracking number.
We’d love to keep you updated. You can subscribe to our newsletter, or follow us on our social media accounts :
Thank you for your message and sorry about the inconvenience!
Please rest assured that we will read your email or message and answer it as soon as we can.
If you haven't heard back from us in more than 3 business days, please send us a new email at support@cinereplicas.com to make sure that we did receive your first message.
We are always happy to learn about new content creators, no matter what platform you are posting on.
Please fill out this form to express your interest in collaborating with us.
You can also send us an email to support@cinereplicas.com with all the links to your accounts and we will happily forward it to our marketing team! Perhaps they will contact you for a future campaign!
Unfortunately, we are not available by phone but you are welcome to send us a message by Whatsapp!
No, but we do recommend registration. By becoming a member, you will receive news about our latest updates (promotions, new products etc). You also save time upon your next purchases as your information will also be pre-entered.
First of all, thank you for your interest in Cinereplicas' products! We highly value all our partners, operating both via webstores or physical stores.
To become one of our retailers, you need to be an official company to access our wholesale prices. Please send us an email to support@cinereplicas.com with all the below information:
- Where is your company located?
- Do you already sell Cinereplicas items?
- Where do you intend on selling Cinereplicas products? Is it on your website, your brick and mortar store, marketplaces, Amazon etc?
- Which country will you sell Cinereplicas products in?
